case study

Empowering Koomarri: Harnessing IT Innovations for NDIS Compliance and Efficiency


Koomarri is a respected not-for-profit organisation with more than 60 years of operation in ACT and NSW. Koomarri’s business, community, accommodation, education, and training services support the disabled, helping them lead meaningful and productive lives. They provide assistance for more than 300 people and their families across Canberra and Southern NSW.

The Challenge

The National Disability Insurance Scheme (NDIS) legislation introduced changes to the way not-for-profit organisations like Koomarri received funding and reported on outcomes.  Koomarri embarked on an ambitious three-year strategy to transition into the biggest social reform ever seen by the disability sector. This involved changing operations from a charitable welfare model to a social business model. It also meant that Koomarri required a new IT system to manage its client, business, and corporate services efficiently while ensuring reduced costs.

The Total Calibration Solution

Our experience with not-for-profit companies meant we quickly designed and built a private, cloud-based SharePoint 2013 test and production farm. Moving into the cloud resulted in higher uptimes and cost-efficiencies. We then customised a service delivery system application through Microsoft Dynamics NAV. It included SQL-hosted rostering and timesheet components which seamlessly integrated with Koomarri’s existing finance system. We even implemented a business intelligence platform to provide real-time reporting and tracking for KPI management.

Transitioning to NDIS regulations meant Koomarri needed more staff. Total Calibration installed Lanteria HR, a HRM system which worked in-sync with their Service Delivery System.

Other Key Benefits Included:

The service delivery system automated administrative tasks, benefiting customer service, employee engagement and productivity

The service delivery system also made shift allocation more efficient — matching the right employees with the right skills to the right clients

The business intelligence solution helped managers make better business decisions through access to overall business and employee performance

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